Return policy

Returns

Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Refunds (if applicable)

Once our warehouse receives and inspects your return, you will receive an email notifying you that it has been received. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 days.

Late or missing refunds (if applicable)

If you haven't received your refund yet, please check your bank account again. Then contact your payment method, it may take some processing time before your refund is officially posted. If you still haven't received your refund after these steps, please contact us at aoujan.entreprise@gmail.com

Sale items (if applicable)

Only regular-priced items are refundable; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only exchange defective or damaged items. If you would like to exchange an item for the same item, please email us at aoujan.entreprise@gmail.com and ship your item to our warehouse.

The time it may take for your exchanged product to reach you may vary depending on where you live.

If you have any questions, please do not hesitate to contact us at this address: aoujan.entreprise@gmail.com